Subject: English Language Test - Suraj Singh
From: Suraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 02:46:47 -0400

Foreign Language
Screening Test

Name

Suraj
Singh     /  (+91) 9179263294    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir

This is customer service of babyshop.com

So you are shipping address is wrong please make sure another sure address where
we can deliver your parcel

We are really sorry for but you are shipping address is wrong that's why we
can't do delivery in the right time again we say for sorry so please make sure
the right address for it

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi sir

Recently I see your complain

In the TV has too much scratches sir you need to check but you said it was a
scratches are there are any return policy or any anything policy about that we
can return or give your money back we need to check about it if it was right and
your complain is right then we take for we take a journey for it and if you are
right then we can do for you when we can do your money back or give you a new
piece but please take right decision always