Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 02:03:59 -0400

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (91) 9006468931
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamlease pvt ltd | Data migration executive | 01/05/2022 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this situation I just check my system cables. It proper connected or not. Internet connection is proper or not using ping method. If any hardware issues then I repair it or change it.

Thanks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. In case of wired I Connect bluetooth speaker through audio jack 2.0 or similar jack.
2. In case of bluetooth I on bluetooth speaker on then paired this to desired mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate is that who listen customer problems in practical manner. And respond a proper guidline to resolve that problem.
Analyse the problem and resolve them quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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