Subject: English Language Test - SHIHABUDHEEN K
From: SHIHABUDHEEN K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 01:58:28 -0400

| | Foreign Language Screening Test

Name | SHIHABUDHEEN K    /  (00974) 30424113    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Costumer,

We are sorry to hear about your experience. But when I track the shipment it is already on the way to the delivery and we will do everything we can to deliver the item as soon as possible.

If you have any thing don't hesitate to contact us.

Thanks and regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We received your complaint regarding the TV Cabinet which installed early of this morning but when we contacted our installation team they assured that the Table was in good condition while they installing. Anyway, please send us the photos of the scratch parts of Table to register the complaint. We do care, and we are working to make the situation right to you.

If there anything don't hesitate to contact us.

Thanks and regards,

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