Subject: Tech Support Candidate - Ashutosh Kashyap
From: Ashutosh Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 01:55:08 -0400

| | Tech Support Test

Name | Ashutosh Kashyap
E-mail | [email-masked]
Phone Number | (88007) 97609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UVJ Technologies | Sr.support analyst | 13-01-2022 | 75000
Previous Employer 1 | Concentrix | Ops lead | 5-03-2021 | 55000
Previous Employer 2 | Wizkraft Pvt Ltd | Sr. Solutions Engineer | 01-2018 | 42000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ask the customer if they're able to open other websites or not.
If yes, ask them what error they're getting on that particular website.
Research about the error message if there is one.
If not, start with clearing the cache and cookies from the browser and re-open the application again.
Check if the website is opening on some other browser(if yes, advice the customer to use the other browser as a work around)
If not, finally flush the DNS cache using cmd command "ipconfig/flushdns".

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Bluetooth
Search for new device
Pair/Connect with desired bt speaker

What according to you makes you a good candidate for customer service or technical support job? | Have 5+ years of experience in Support and data analysis with strong communication skills and knowledge on multiple platforms
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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