Subject: English Language Test - Abha Chauhan
From: Abha Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 01:44:22 -0400

| | Foreign Language Screening Test

Name | Abha Chauhan    /  (91) 9355199093    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer,
I am really sorry for trouble you,
I would like to inform you for your product hand bag courier partner will try to delivered your product as per mentioned address but they couldn't find the complete address i request you please provide complete address so courier partner will delivered your product ASAP.
Thanks and regard's
Abhay chauhan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am sorry for the inconvenience,
I would like to check your issue and you received a product for TV cabinet after installation there are scratch on product but you don't need to worry about it installation team already updated the status of your product, i would like to inforn you with in 3 to 5 days you got a replacement product and i really appreciate your patience.
Thanks and regards
Abhay Chauhan

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