Subject: Tech Support Candidate - Taj Ali Ansari
From: Taj Ali Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 10:10:57 -0400

| | Tech Support Test

Name | Taj Ali Ansari
E-mail | [email-masked]
Phone Number | (9555026192) 9555026192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Munrika
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M/S ACS IT Services | Network Engineer | Working | 35000
Previous Employer 1 | Bharat Electronics Limited | Project Engineer | Worked ^ Months | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Check for the problem
Step2: Identify Probable Causes
Step3:Test Hypothesis
Step4:Create Action Plan
Step5:Implement Action Plan
Step6:Verify Problem Resolution
Step7: Create Post Martum Report

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the speaker and also turn on the bluetooth in mobile phone
Step 2: Search for the Bluetooth Speaker Device name in the Bluetooth settings
Step 3: Paired the device either by pin or QR Code
Step4: finally Get connect you will hear voice "Connected"

What according to you makes you a good candidate for customer service or technical support job?

Because
1.i have a sound knowledge of the system, its software and hardware,
2.I am aware of the latest trends in IT And Software
3.I have patience, a logical mind and i have tendency to learn continuously
4.Attention to the details and high concentration
5.i will able to work at odd hours at times

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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