Subject: English Language Test - Shivani Sharma
From: Shivani Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 08:40:57 -0400

Foreign Language
Screening Test

Name

Shivani
Sharma    /  (+91) 8368141440    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

From  Shivani sharma.

[email-masked]

To.       [email-masked]

Date.    25.Apr 2022 17:47

Dear Sir/Mam xxxxx

This request you that please update you address by the correct address we can
sent you your hand beg.

Sorry for the inconvenience

I hope you will update your address soon

Thanks and regards

Shivani sharma

Id. Xxxxxxx

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

From.
Shivani sharma.

[email-masked]

To.       [email-masked]

Date.    25 Apr 2022

Dear sir xxxxxxxx

This request you sorry for the unconvenient as you said that you received TV
cabinet but scratches is their

So mam in company policies you have return that cabinet in this minimum time and
then you will receive new cabinet

Because as per the company policy you did not get refund amount

I hope you will understand company policies

Thanks regards

Shivani sharma

ID xxxxxxxxxx