Subject: Tech Support Candidate - shahid Ali
From: shahid Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 08:36:27 -0400

| | Tech Support Test

Name | shahid Ali
E-mail | [email-masked]
Phone Number | (91) 7720008049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kyndryl (IBM) | Senior Technical support repersentative | N/A | 260000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | May be this particular website block with proxy,second browser not updated user did not have Internet access on id
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile setting>connected device>search device Bluethooth/add new device select your Bluethooth speaker model click on connect.

What according to you makes you a good candidate for customer service or technical support job?

1: Good listening skill
2: Strong Technical knowledge
3: Ability find-out root Cause of issue
4:Good Communication:

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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