Subject: English Language Test - Monu Turahaysh
From: Monu Turahaysh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 07:31:24 -0400

| | Foreign Language Screening Test

Name | Monu Turahaysh    /  (91) 6397239858    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you soo much sir/mam for contacting us.
Soo mam/sir i checked your order status because of wrong address. Your order is got back in our courier warehouse. Our courier boy is tried to deliver your order on time as soon possible but when he is on given address soo its was wrong address.
Sir/mam your order is safe with us please mail your correct address soo we deliver your order as soon as possible.
And we are soo sorry for this inconvenience.
We will solve your problem and our team will reach your address soon.
Thank you soo much i will sure you will satisfy with my information sir/mam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you soo much sir for contacting us.
First of all thank you soo much sir/mam purchased a T.V from us
If you have a scratched on your T.V soo sir/mam don't worry our technical team will reach your home and check your T.V if there is chance to replaced your TV so our team will definitely give you replacement of your TV and fix all the problems you have sir/mam.
I hope you will satisfy with our information.
I raised your complaint our team will reach you as soon as possible sir/mam
Thank you soo much

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