Subject: English Language Test - Arvind Kumart
From: Arvind Kumart <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 06:21:00 -0400

| | Foreign Language Screening Test

Name | Arvind Kumart    /  (121003) 8700723094    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings for the day!

We regret to notify you that, according to our courier service team, you were not present at your registered address. Please double-check your registration address and update it with us so that the same thing does not happen again.

Regard
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings for the day!

We regret any difficulty this has caused. Please send a video of the scratches on your TV cabinet so that we can schedule a technician visit to check the problem. Thank you for your understanding!

Regards
Livesalesman

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