Subject: English Language Test - Rishabh Gupta
From: Rishabh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 05:58:48 -0400

Foreign Language
Screening Test

Name

Rishabh
Gupta     /  (91) 9169995583    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good afternoon Mr. Sharma

We have received your quray regarding the your order . The order not delivered
on your address due due to address is not correct.. so please I request you to
please  correct your address your self so that we will delivered your order on
time on your correct address ... further any query please revert me

Thankyou so much to contacting us.

Thanks

Rishabh gupta

Xyz company

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Great you
sir/ ma'am

We have received your mail regarding return and replaced  your TV. Sir I
understand your concern and sir I forwarded your query to our team and team will
be contact to you as soon as possible so please sir we request you to wait for
it we will definitely solve your issue...

Thanks regards

Rishabh gupta

Xyz