Subject: Tech Support Candidate - Harshita Rani
From: Harshita Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 11:09:51 -0400

Tech Support
Test

Name

Harshita
Rani

E-mail

[email-masked]

Phone Number

(82954) 24974

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Fatehabad haryana

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Analyst

30-06-2022

20,000

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will refresh the page

2. Make sure cookies are enabled

3. I will check Internet connection and other sites also.

4. I will clear cache and cookies

5. I will Try to open website in different web browser.

6. I will restart router.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Go to
settings option in your mobile phone

2. Tap the bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable and it is often a button with a bluetooth symbol on it.

6. On your mobile select your speaker and that's it, your speaker connected with
your mobile phone.

What according to you makes you a
good candidate for customer service or technical support job?

1. Focus on myself

2. Be honest

3. Speak confidently and Quick response

4. Good problem solving skills

5. Pasion for customer service or technical support work.

6. Always work positive

On a scale of 1 - 5 please rate your fluency in
spoken English

4