Subject: English Language Test - Mustakim Khan
From: Mustakim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 04:49:01 -0400

| | Foreign Language Screening Test

Name | Mustakim Khan    /  (+91) 9315626142    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr./Mrs. XYZ

Greetings of the day !!!

I hope this mail will find you in your best health and wealth.
Firstly thank you so much for being our customer.
As I have checked the status of your order which is already shipped by us to the courier company.
Our delivery partner tried to deliver the courier to the respected address but the address which you had mention during the order placement was somewhere wrong.
So kindly update me your correct address so that I can update it from my end and soon you will receive your courier.

For any other assistance kindly mail us back.

Thank and Regards,
Mustakim Khan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul

Greetings of the day !!!

As I believe your concerns related to the product and apologies form my end for facing trouble, as I have raised a complain to the team within 24 to 48 business hours your product will be replayed for sure.

Thanks for contacting us and do let me know if you need any further assistance regarding the same.

Thanks and Regards,
Mustakim Khan

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