Subject: English Language Test - Rishabh Surana
From: Rishabh Surana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 05:07:40 -0400

Foreign Language
Screening Test

Name

Rishabh
Surana    /  (+91) 8800322255    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir, Rishabh this side. I'll be your representative Sir.
Your order has been sent to courier company and there is some glitch in your
address location. I would request you to send us your exact location and nearby
landmark so that your package gets you in 2 days. Sir please contact the
undersigned and your issue will be resolved soon.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello Sir, I'm Rishabh and I'll be your
representative for this issue. Once item has been installed by our team you have
confirmed safe handling by our team. Sir we can't help you now as the item had
been delivered and we have your receiving.