Subject: English Language Test - Rajat Tamoliya
From: Rajat Tamoliya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 05:05:08 -0400

Foreign Language
Screening Test

Name

Rajat
Tamoliya    /  (+91) 7217781502    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Dear Client,

As per your concern we have checked the details of your
order and found that the delivery address you have provided is wrong. We would
request you to check the delivery address and provide us the right address so
that your product can be delivered to you ASAP. Here is the path where you can
check the address and change it.

Login>>Select Order Panel>>select
order>>Details>>Address>>Edit/Change

Thank You for Contacting us.

Regards,

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
dear Client,

We are extremely sorry for the inconvenience caused to you. Kindly share the
images of the damaged product to company's email account.Our team will provide
you the best possible resolution. Please wait for team's response. Our team will
contact you within 24hrs.

We will appreciate your patience.

Regards,

Team Babyshop.