Subject: Tech Support Candidate - Anshuman Gautam
From: Anshuman Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:59:18 -0400

| | Tech Support Test

Name | Anshuman Gautam
E-mail | [email-masked]
Phone Number | (+91) 8375918160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Ms office, active directory,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES Ltd | Analyst | | 16590
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection.
Verify the url
Try other browser
Check if the site is blocked from browser
Clean history and reset browser
Flush dns
Check is there any VPN which block the site
Restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth of your phone and speak. Make sure that both the device are set are visible.

Then search the device (speaker) from phone by clicking on search button

Select the name which match with the speaker name

It may ask to press any button to verify the device connection or speaker will make a sound as verification of connection

Then you may play sound of song as a test to make double sure.

If speaker donot play, make sure you increase the volume

What according to you makes you a good candidate for customer service or technical support job?

I have worked in a MNC (HCL) as a technical support for more than 2 years and counting, which make me a good experienced candidate for the role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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