Subject: English Language Test - Mohd Khan
From: Mohd Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:56:23 -0400

| | Foreign Language Screening Test

Name | Mohd Khan    /  (+91) 7499349252    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear, I agree with you and I have full respect for your point. May I know that the address you provided with your order was correct? If your address was correct then rest assured we are contacting courier company for your service. If your address is found correct, then we will deliver this parcel to you through another courier on the day the delivery is to take place.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear, I appreciate your point. Rest assured your problem will be resolved soon. We are sorry for the problem you have. I want to tell you If you want to replace the TV, then you can replace your item by going to my order and selecting the option of replace. One of our delivery executives will soon replace your product. do you agree sir

| |