Subject: English Language Test - Wajid Wani
From: Wajid Wani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:10:23 -0400

Foreign Language
Screening Test

Name

Wajid
Wani    /  (91) 7780869729    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

I’m so sorry your order hasn’t arrived. I know how frustrating this must be.

As I have looked into the system the courier has tried to deliver your item
multiple times but due to wrong mention of address it was not delivered
properly.

Please email us your current proper address so that we can deliver your package
as soon as possible.

Once again,  I sincerely apologize for the inconvenience.

Have a nice day !

Sincerely Wajid

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for reaching out to us about regarding the purchase of a Cabinet to
box from us.

I’m very sorry to hear that it didn’t live up to your expectations. We do
our work with pride, and it’s always our intention to provide every customer
the best experience possible.

We’ve taken a serious look into the matter and take  full responsibility.

To fix our mistake,we would like to offer the refund or replacement for the
product, kindly write us back which one you would like.

Once again, we apologize for your less than satisfactory experience and would
welcome any further feedback that can help us improve in the future. We value
your opinion and hope that we can serve you again sometime in the future.

Sincerely,

Wajid WanI