Subject: English Language Test - Olyvia Malakar
From: Olyvia Malakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 04:00:17 -0400

| | Foreign Language Screening Test

Name | Olyvia Malakar    /  (91) 9810924761    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are sorry for the inconvenience . We tried to deliver your order but there was some problem regarding your address.
For smooth flow of the process, may I know your address once again. We will try to deliver your order as soon as possible.
Thank you for cooperating mam.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We apologize for the inconvenience caused to you. We have filed a complaint and working on it. Your cabinet will be replaced .
Your complaint no. Is - 1234XYZ .

Thank you
Homebox team

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