Subject: Tech Support Candidate - Mohit bhardwaj
From: Mohit bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 02:38:14 -0400

Tech Support
Test

Name

Mohit
bhardwaj

E-mail

[email-masked]

Phone Number

(+91) 6006940885

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sirsa

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Speakers & Audio
Cloud Support,
AWS, Azure

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GehnaX Technologies

Cloud Engineer

NA

15000

Previous Employer 1

NIIT LTD

System
Administrator

7 july

16500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will look for the error, what kind
of error i am seeing on the browser. If it is 404 then it's simply website is
down. I will check if there is any internet connection issue with the computer,
if not then I will clear the browser history & cache, then remove the system
temp files, if still there is some issue then i will reset the DNS. After
performing all these steps the issue is still there, i will search the error on
Google. And if this is not helping i will surely connect with my
senior.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth speaker.

Go the mobile's settings option then go the networks & connection tab.

Now selet the Bluetooth option

Go to add new device

Now select the appropriate Bluetooth device which you want to connect.

And it will start pairing the device.

Done.

What according to you makes you a good candidate
for customer service or technical support job?

In my
past organization & in current one, I've been connecting with clients over
Mobile calls & been into server meetings also hosted most of the meetings so
I would say i have client experience how to interact, listen to them and resolve
their issue. Also i have the technical skills in me which are relevant to this
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

4