Subject: Tech Support Candidate - Saurabh Gupta
From: Saurabh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 16:44:18 -0400

| | Tech Support Test

Name | Saurabh Gupta
E-mail | [email-masked]
Phone Number | (91) 8795566153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
Ticketing tool

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | NA | 15k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- I will check the Internet Connection and VPN (if used) and  Clear the Browser (Deleting cookies, history, etc.)
- Post Clearing the Browser, I will Re launch the browser and open www.ndtv.com
- If the issue still exists, I will restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn On the Bluetooth of Speaker.
- Open settings in Phone and open Bluetooth and toggle that as On.
- Select the Bluetooth speaker name in Phone, if not coming up refresh the connections.
- It will ask for pairing, Click on pair.
- Once pairing is successful, Speaker will sound to be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have completed B.Tech and working with a MNC in a global project which makes me a good candidate Technical Support job such as Communication skills, Technical knowledge, Team management and Punctuality.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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