Subject: Tech Support Candidate - Nishant Mishra
From: Nishant Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 14:40:02 -0400

| | Tech Support Test

Name | Nishant Mishra
E-mail | [email-masked]
Phone Number | (91) 8269108858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Block A, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Splenoir | Admin Support | 8 March | 18K
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to check the internet connection. If it's OK then I have to Clear the cache file or cookies. Try again and  If still we get an error once we update the browser. After this If still it's not worked then will reach out to tech team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will connect the Bluetooth speaker to power shoket and switch on. Then tern on the Bluetooth mode and pair with the available device.  After that we can use the Bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | I have a one year of experience in this field. I am handling technical issues and provide resolution on customer demand. I love to intract with new people and deal with them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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