Subject: Tech Support Candidate - SHUBHAM KUMAR SINGH SHUBHAM
From: SHUBHAM KUMAR SINGH SHUBHAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 14:19:30 -0400

| | Tech Support Test

Name | SHUBHAM KUMAR SINGH SHUBHAM
E-mail | [email-masked]
Phone Number | (+91) 6205547253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES LIMITED | Senior Analyst | |
Previous Employer 1 | Anand Nvh Products Pvt Ltd | Assistant Engineer | 17 Nov 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will try to check my internet connection whether my PC has a connection with the internet, If that is fine then I will check whether the browser supports the website I am trying to access, If that is also fine then I will try to clear the cache memory which sometimes is an important thing for accessing any website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | In the first step I will turn on my Bluetooth device and turn on my mobile phone's Bluetooth. Then I will try and find the Bluetooth device in my mobile phone so that I can pair it and once my mobile phone's Bluetooth searches for the Bluetooth I will connect it and the device will be ready for use.
What according to you makes you a good candidate for customer service or technical support job? | I have good learning and adapting skills, I always try to be a team player and believe in team work, I think team work and team effort can be beneficial for any team and also for that individual, I usually understand customer queries by reaching out to them and then for the solution I try to find out the root cause of that problem and try to resolve it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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