Subject: Tech Support Candidate - Satya Pappala
From: Satya Pappala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 11:08:31 -0400

Tech Support
Test

Name

Satya
Pappala

E-mail

[email-masked]

Phone Number

(0091) 7842269096

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Visakhapatnam

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

IT Senior Technical Support

25-03-2022

58925

Previous Employer 1

Concentrix

IT Service Desk

24-09-2021

35672

Previous Employer 2

Conduent

IT Help Desk

01-09-2019

18235

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. See if the Problem is with one device or all
the device

2. Clear the Cache

3.Disable Add-ons so there would be no interference

4.Check with another browser or Incognito would be best.

5.Fix the DNS (Disable Peer to Peer Feature)

6. Restarting the Router (will fix major interferences)

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Open the
settings

2.Tap the Bluetooth Icon

3. Tap Pair New devices and make sure to keep it as available for all to
recognise

4.Select the name of audio device to be connected

5.It will prompt to enter the passkey to authenticate the connection.

6. After Successful Connection it will be paired

What according to
you makes you a good candidate for customer service or technical support
job?

1.As I have skills which I built up during my experience in
enhancing myself.

2. I can provide the concrete answer which will bring value to the company I
serve.

3.I strive as an individual to improve the company with my unique qualification
and mind set.

4. I am honest and I speak very confident which adds more strength in a
conversation.

On a scale of 1 - 5 please rate your fluency in
spoken English

5