Subject: Tech Support Candidate - Naveen Sharma
From: Naveen Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 10:46:34 -0400

Tech Support
Test

Name

Naveen
Sharma

E-mail

[email-masked]

Phone Number

(0124) 7988481742

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bhiwani

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Inframinfd

Desktopsupprt engineer

23000

Previous
Employer 1

Apranita

Desktop support engineer

30 September

21000

Previous Employer 2

Talent pro

Desktop support
e

30
june

15000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I am opened the website and go to setting and clear all cockie.  Temp file and
%temp % file and disk clnep and restart the system.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First
Bluetooth open on the devise and Bluetooth.then search the devises and
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Ready to
help 24 into 7. And talk to with customer politely.and given solution
accordingly knowledge.

On a scale of 1 - 5 please rate your fluency in
spoken English

5