Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 08:47:41 -0400

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8398900949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiserv india | Desktop support | 29 april | 17500
Previous Employer 1 | Progressive infovision Pvt Ltd | Desktop support | 15march | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reboot the system
Check internet settings
Flash DNS
Reset Internet settings
Clear browser history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth device
Paired with mobile

What according to you makes you a good candidate for customer service or technical support job? | Hard working and excellent person and knowledge of technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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