Subject: English Language Test - Divnoor Singh Sethi
From: Divnoor Singh Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 03:40:59 -0400

Foreign Language
Screening Test

Name

Divnoor
Singh Sethi    /  (+91) 8287561461
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir/Mam

As you mention that you ordered a hand bag from our site 14 days back I need to
tell you that our store handed the over the shipment to courier service but here
I see there is an issue courier service respond that you mention wrong address
please send your correct address in replying this email and after that I update
your address and trying from my side to contact with courier service to ship
your order as soon as possible

Regards

Divnoor Singh Sethi

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Sir

I apologize for this that you face this issue as I see That You Purchased our
product a last week and don't worry sir I assign a technician from here he will
come to your place and check the issue that you've faced the technician contact
you in next 24 hours please be patient and the technician will give you proper
solution and from further please check your order on delivery with this you
didn't face the issue thanks for your co operation sir.

Regards

Divnoor Singh Sethi