Subject: Tech Support Candidate - Rambabu Kushwaha
From: Rambabu Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 12:30:15 -0400

Tech Support
Test

Name

Rambabu
Kushwaha

E-mail

[email-masked]

Phone Number

(+91) 8892782871

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bangalore

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Networking - advance
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Technical support Advisor

NA

29000

Previous
Employer 1

Grassroot

Technical support engineer

Nov-2019

16000

Previous Employer 2

Vertex

Telecom support

Jan
2017

8000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

- Check the correct website name.

- Clear cache and cookies.

- Check in incognito mode of browser.

- Above steps will fix the issue.

- Check with other browser.

- check in other machine if same issue then there will be issue with
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

- Turn on the bluetooth of both devices then
search in phone and click on it for pairing

- once it paired then it will get connected and you can use it.

What
according to you makes you a good candidate for customer service or technical
support job?

I have good etiquette and technical skills which
help customer to fix the issue.

On a scale of 1 - 5
please rate your fluency in spoken English

3