Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 10:43:22 -0400

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (91) 9458808941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida sector 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Server support L1

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDEMIA syscom India Pvt Ltd | Desktop support Engineer | Till now | 30000
Previous Employer 1 | Future next Infotech | Desktop support Engineer L1 | 12.12.2018 | 9000
Previous Employer 2 | Vayam info solutions Pvt Ltd | Desktop support Engineer l2 | 30.10.2021 | 20632

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Frist of all I have to clear browser history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth of mobile.
2. Find the speaker Bluetooth name.
3. Pair with speaker Bluetooth.
4. It will confirm.
5.now check.

What according to you makes you a good candidate for customer service or technical support job? | Technical support jab.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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