Subject: English Language Test - Monu Turaha
From: Monu Turaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 08:31:36 -0400

Foreign Language
Screening Test

Name

Monu
Turaha    /  (91) 6397239858    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir/mam

Thank you soo much for contacting us we saw your order status the order is in
our warehouse because when courier boy go to your given delivery address soo its
something wrong in this address sooo thats why order is back to the
warehouse

Please correct the address soo we make sure that we will deliver your order soon
as possible

I hope you understand all the situation

Thank you soo much sir/mam

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Thank you
soo much sir for contacting us.

We can understand what problem you are facing right now

I will forward your problem to my senior team they will contact you soon as
possible

If they said that TV has to replaced or give your money back soo we definitely
do that.

I hope you are happy with our information

Thank you much sir/mam

Have a nice day