Subject: English Language Test - Ayush Mahar
From: Ayush Mahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 08:31:35 -0400

| | Foreign Language Screening Test

Name | Ayush Mahar    /  (+91) 9582390148    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Steve,

Thank you contacting Amazon. My name is Ayush and i will assist you with you concern.

As i can check you have contacted us regarding the order number "12345" which has been delivered to the wrong address.

Before I proceed further with the investigation, i request you to please provide me the below information so that I can look into this matter for you :-

1. I would request you to please check in your house once if someone has picked up the order for you

2. Also please check with your neighbours.

3. Check in your safe box, If the order has been dropped there by the delivery guy.

If you are still not able to get the parcel, then feel free to contact us back anytime so that we can proceed further with the next step.

I will look forward to your reply.

From

Ayush Mahar
Senior Customer Care Executive
Amazon India

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Steve,

Thank you contacting Amazon. My name is Ayush and i will assist you with you concern.

As i can see you have contacted us regarding the faulty cabinet which has been installed.

No need to worry, i will surely help you with the issue. Before I proceed further, I would request you to please provide below information:-

1. Picture of the faulty item showing the defect. ( We only accept .jpg and .png format.)

I will look forward to your reply.

From
Ayush Mahar
Senior Customer Care Executive
Amazon India

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