Subject: English Language Test - Sanjeev Gope
From: Sanjeev Gope <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 00:21:03 -0400

| | Foreign Language Screening Test

Name | Sanjeev Gope    /  (+91) 9870261158    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting babyshop.com support. My name is Sanjeev and I will assist you with your issue today.

Upon reviewing your case, I gather that you have ordered a hand bag, however the bag is still not delivered. Please don't worry I will do my best to address your concern.

Checking your all the details available, I see we tried to deliver your parcel but the address you have mentioned at the time of ordering the bag seems to be wrong, so I would appreciate if you can please provide us the details asked below and once we gather all the details, we will try to deliver this as soon as possible.

-Your current address
-State
-Pin code
-Contact number

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. Feel free to contact us anytime.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for being a valuable customer. We really apologize for the inconvenience caused to you due to this issue.

I am sorry to know that the installed TV cabinet has too many scratches on it and now you want to replace it or get refund for it. I will definitely help you to fix this issue.

Before, we proceed further with the investigation, please provide us your order ID and your registered Email address or registered Phone number, which will help us to locate your order.

Once we receive these details, we will assist you accordingly. Your patience is highly appreciated.

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