Subject: English Language Test - SHABIN SALAM
From: SHABIN SALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Apr 2022 08:22:48 -0400

Foreign Language
Screening Test

Name

SHABIN
SALAM    /  (+91) 8848035260    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir,

Thank you for shopping with us, We would like to let you know that your order
(product no) had already dispatched on (date) from our side. And its expected
to reach you on (date).

You can track the order by this id (....).

And if you haven't received the order on estimated date,  we would like to
suggest you to check the shipping address once and we will verify that with the
partner courier company.

For status of your order or make any changes to it, please visit your orders
section on babyshop.com

We hope to see you again soon

Team baby shop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir,

We are sorry to learn that the product  delivered to you is defective. While we
do our best to make sure that all the products that we sell to our customers go
through a rigorous quality check before delivery, some of them are sealed by the
selling brand to ensure the safety of the product. As a result, verifying the
quality status of these products is not possible for us. However, as a
well-known e commerce platform, we have to make sure that our customers are
happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the
product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the
defective product. In the next 1-2 days, our delivery executive will have
reached you to collect the defective product  and will provide you a new one
(of the same model) in return.

Please accept our apologies for the inconvenience caused.

Please feel free to contact our team via phone or email if you need help with
anything else.

Sincerely

Customer support team