Subject: Tech Support Candidate - Trishla Solanki
From: Trishla Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 20:47:38 -0400

Tech Support
Test

Name

Trishla
Solanki

E-mail

[email-masked]

Phone Number

(91) 7428939851

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi- Paschim
Vihar

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Better Mortgage

Analyst- L3

still
working

64750

Previous Employer 1

Yes Bank

Assistant
Manager

31st July'2020

40000

Previous
Employer 2

Citi Bank

Executive

31st August'2016

31666

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
internet connection & read the error reflecting on page, also double check
if website address is typed correctly

2. Refresh page and make sure cookies are enabled.

3. Clear caches & browsing history and start restating website again.

4. Try opening website on other device to confirm if error is reflecting to
everyone or just me.

5. Make sure web browser is up to date & try opening website on other
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the Bluetooth speaker

2. Then on phone  - Go to settings

3. Click on Bluetooth option

4. Turn on Bluetooth

5. A list of available devices will appear.

6. Select the speaker and it will be paired with mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

I have
the extensive customer service experience & positive attitude which make me
a good candidate for this job. I see every problem of a customer as an
opportunity to improve or showcase my skill.

I have a passion for success and goal oriented demeanor that would push me to
accomplish my set tasks.

Also with my personal character, I can work well and communicate with others to
contribute to team efforts.

On a scale of 1 - 5 please rate your
fluency in spoken English

5