Subject: English Language Test - Shiva Chauhan
From: Shiva Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 08:51:17 -0400

Foreign Language
Screening Test

Name

Shiva
Chauhan    /  (201005) 9650663145    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

This is to inform you that the shipping you have given to us is wrong.

we requested to you that kindly provide a proper shipping so your can be deliver
to you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
abdul,

This side shiva.We are very sorry for any kind of inconvenience cause to
you.

I would like to inform you that your cabinet can't be return or replace because
as per the policy if there is any phisical damage would occur because that your
tv is in working condition so can't arrange a refund or return but we arrange a
tv cover for you