Subject: English Language Test - Sovit Choudhary
From: Sovit Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 06:31:12 -0400

Foreign Language
Screening Test

Name

Sovit
Choudhary     /  (+91) 9557648861
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Rahul,

We apologize for the inconvenience caused to you due to the product not being
delivered.

As we discussed with our team mention the product not delivered due to an
incorrect delivery address. we would like to request that you kindly reply to
this mail with your current address. So that we follow you with your
product.

For further assistance, feel free to contact us. We will be happy to assist
you.

Sincerely,

Sovit Chaudhary

customer support

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We apologize for the inconvenience that our product didn’t meet your
expectations. However, we are grateful for your feedback. Your feedback will
help us improve our offering.

As requested, we have processed the return of the TV Cabinet you purchased from
us. We would like to request that you return the TV Cabinet in the original
shipping box using the attached shipping label and instructions.

Once we have received the goods, we would issue you a refund within 7 days.

Once again, We sincerely apologize for the inconvenience.

For further assistance, feel free to contact us. We will be happy to assist
you.

Sincerely,

Sovit Chaudhary

customer support