Subject: Tech Support Candidate - Chaitahanya Kesiraju
From: Chaitahanya Kesiraju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 04:25:52 -0400

| | Tech Support Test

Name | Chaitahanya Kesiraju
E-mail | [email-masked]
Phone Number | (91) 9030419150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies limited | Senior analyst | Currently working | 28995
Previous Employer 1 | Infosys Bpm limited | Process specialist | 20/04/2020 | 21300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will Clear cookies and cache
Then will try to delete all temp files in the system and remove the if any related credentials in credentials manager.
Will try to open the website .if no luck will take all the appropriate screen shoots and escalate to firewall team if any security firewall is blocking the website..

Also I will try to open the the website in other browser some time the browsers will contains in issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings>Bluetooth option>make sure Bluetooth on> select the one from the avaliable devices.

If your device is not appearing will do the manually paring the device.

What according to you makes you a good candidate for customer service or technical support job?

As IT Support desk is the first point of contact for users IT related issues you show be alway be avaliable in your shift to make sure not to miss the SLA.

Always listen carefully and make a note of user concerns.

Give the full assurance to the customer that you are taking full ownership to his/her concern.

Try to resolve the concern in first instance which will comes to your bin in first-time resolution.

If it is not in your scope please do the warm transfer the concern to the concern team by intimation the End-User.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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