Subject: English Language Test - Syed Zohaib ahmad
From: Syed Zohaib ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 04:01:06 -0400

Foreign Language
Screening Test

Name

Syed Zohaib
ahmad    /  (+91) 9546636204
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sir/Maam, I
am extremely sorry for the trouble caused to you but we tried to reach at your
location to give you yours ordered handbag unfortunately our delivery partner
is unable to find your location and contact you kindly reconfirm your address
so that I can check what best could be done.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Sir, I am extremely sorry for this terrible
experience be assured your feedback will be passed to our respective team to
minimise  such issues in future, I can place the replacement for your order and
it will be shipped shortly please stay tune so that we can get back to you
shortly with the order details.