Subject: English Language Test - Sumiran Rajput
From: Sumiran Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 03:07:52 -0400

Foreign Language
Screening Test

Name

Sumiran
Rajput    /  (208020) 8318611400
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sorry
Sir/Ma&#039;am for inconvenience, but address written in your courier is not
correct . Please  update your address .So , we can deliver your courier as soon
as possible.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To
Customer Service,Some day ago I bought a T.V of your company after checking
better your feedback records and best customer service but the television
installed by your company&#039;s employees has some scratches.

I kindly request you to either set up a new T.V or give my money back
.