Subject: English Language Test - Shivam Kumar Mishra
From: Shivam Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 03:03:10 -0400

Foreign Language
Screening Test

Name

Shivam
Kumar Mishra    /  (+91) 9718413214
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Mam

Thank you for reaching out to us.

Dear Mam, we tried to deliver your order, A handbag, which you ordered 14 days
back. Because the delivery address, you provide was wrong as our courier agent
tried to deliver it. Kindly provide the right address. Thank you

Sincerely,

Shivam Kumar Mishra

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hii
Abdul

Thank you for reaching out to request a

refund on your purchase of TV cabinet, which you ordered last week.

I’m sorry to hear that our product didn’t meet your requirements. I
completely understand that it isn’t for everyone.

We’ve processed your refund, and you should expect to see the amount credited
to your account in about 3 to 5 business days.

Thank you for your time.

Sincerely,

Shivam Kumar Mishra.