Subject: Tech Support Candidate - Vaibhav Joshi
From: Vaibhav Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:59:17 -0400

| | Tech Support Test

Name | Vaibhav Joshi
E-mail | [email-masked]
Phone Number | (+91) 8177082033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sec-62 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chaitanya Tutorials | Entreprenuer | 01-04-22 | 40-45k per month
Previous Employer 1 | Maruti Suzuki | Assistant Manager | 03-07-19 | 52k per month
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Go to Start and open the control panel. On Windows 10/11 just search for the “Control Panel”
2. Look for “Network and sharing center” and open it. You will find it under “Network” options. Or click to show “All control panel items”
3.Find your network interface, in simple words internet connection name, and click on it
4. Now you will get another window with connection status, click on Properties here
5. Under properties double-click Internet Protocol Version 4 (TCP/IPv4)
6. Now another dialog box will appear with IP address and DNS server address, here you need to select “Use the following DNS server address” and assign the following DNS address:-

Preferred DNS server:   8.8.8.8
Alternate DNS server:    8.8.4.4
7.Now hit OK on every dialog box to save the changes you made.

Try to visit the affected websites now, if they work then great if not try restarting your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Tap Bluetooth
Step 1: Pair a Bluetooth accessory
Step 2:Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Candidate must be polite and courteous apart from technical know how to serve the customers in best way!
Candidate must be quick in response and lifelong learner as technology is changing daily he has to be adaptable to best serve in this capacity

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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