Subject: Tech Support Candidate - Nisha Sharma
From: Nisha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:46:57 -0400

| | Tech Support Test

Name | Nisha Sharma
E-mail | [email-masked]
Phone Number | (091) 7011335487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RNT solutions | UC admin | | 25000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will refresh the page.
And if error still persists then I will check my internet connection and I will reconnect to my wifi. If I am able to see the site then it's ok otherwise I will try to open any other site to check whether the server is down for that site only or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the Bluetooth option from my phone and then will search for the device I want to connect  to and if my phone is able to find that Bluetooth speaker then I will be able to connect .
What according to you makes you a good candidate for customer service or technical support job? | I have two years of experience in customer service. I am good at handling customers and my motto is always to satisfy the customer with the solution of problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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