Subject: English Language Test - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:28:35 -0400

| | Foreign Language Screening Test

Name | Tarun Kumar    /  (129) 7678219060    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, sir/mam
We tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you kindly set and check your delivery location again and call on 9 to pick your order
Thank you for shopping with us.
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo sir/mam
We are sorry to hear that you didn't enjoy your experience at our brand. Customer happiness is more important to us and we are happy to review your request and we go through with your complaint and resolve it as soon as possible. And what action should be take either should be replaced but replacement take 3-4 days.

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