Subject: English Language Test - Pawan Nayal
From: Pawan Nayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:27:59 -0400

Foreign Language
Screening Test

Name

Pawan
Nayal    /  (91) 9560090361    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello There ,

Thank you for contacting us . Hope you're doing well.

I can understand your concern. I am really sorry for this inconvenience has
caused to you . I have checked our end as I can see we tried to reach at your
location to give your orders (Handbag) unfortunately our delivery boy is unable
to find your location . I would like to request please check your delivery
location again .

And write us to your current address on same email . We are here for you
24*7.

Thank you again for contacting.

Have a nice day .

Stay Safe

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Thank you for contacting us. Hope you're doing well.

Mr. Abdul , I can understand your concern . I am really sorry for this
incovienece has caused to you. I would like to inform you no need to worry about
it . I raised your complain and i assure you your TV will be replaced shortly.
And for this incovienece I gave you 500 off your next purchase.

If you still any issue please write us on same email . We are here for you
24*7.

Thank you again for contacting.

Regards

Pawan nayal

Have a good day

Stay safe