Subject: English Language Test - Aakash Verma
From: Aakash Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 00:36:04 -0400

Foreign Language
Screening Test

Name

Aakash
Verma    /  (91) 9315164924    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer, hope you are doing well as I got your complaint
that your order isn't delivered yet for that we really sorry but we also wanna
inform you that your order Hand bag was shipped by us on the same to the courier
company but when the courier company tried to deliver the order they find that
the address was given by you was wrong so pleas share with us the correct
address so that you can get your order. Thank you.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Abdul hope you're doing well, as we got your
complaint that the cabinet has too many scratches you wanna returned that, so we
would like to inform you that according to policy of this brand we can change
the cabinet but it can't be returned so you don't need to worry about that we'll
send our team toh change that cabinet as soon as possible. Thank
you.