Subject: Arabic Language Test - Azmat Husain
From: Azmat Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 11:49:54 -0400

| | Foreign Language Screening Test

Name | Azmat Husain    /  (91) 8527904674    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | The order will be returned to the sender because customer was given wrong address. And the customer executive convince to the customer sir the address given by you doesn't exist. The address on pakage is incomplete. Please mension correct address with correct zip code. The given pakage or letter was refused by the person recieving it due to incomplete address the main reason was your order has been returned. The customer excutive was cancelled the order and say your money will be returned with in 7 working days. And the sender may be responsible for return charges depending on the type of pakage. These charge can be vary depending on the import rate of our corriers.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First the customer executive say sorry for inconvenience caused to the customer and convince him /her that scratch is not from our side while packaging the the order that was OK . If you are not sertisfied you can return that one and book another one. And your many will be returned within 7 working days. But there is some procedures to return item. The customers have to return the item with in 3 days after delivery date in any other case you can not return the item.
There are some process to return product.
1: verify product to return request.
2: Create a return request.
3: Process payment & complete return.
4: Complete in - store product return.
5: (Optional)  Return item to inventory.

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