Subject: Arabic Language Test - Omer Mekki
From: Omer Mekki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 11:45:56 -0400

Foreign Language
Screening Test

Name

Omer
Mekki    /  (91) 9108917419    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Jhon,

Thanks for contacting babyshop about your order Id 7157162.

I have checked the status of your order and it hasn’t delivered due to wrong
address,  you have to update your address and in 1 to 2 working days it will be
delivered.

Click the link to see how to update your address
“www.babyshop.com/profile/address”

Sincerely,

Omer

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I am really sorry for this experience you have with us, we at Homebox always
want our customers to have the best experience.

I have submitted your request (16363) and our product team will get back to
you within 2 to 4 hours.