Subject: Arabic Language Test - Arshad NT
From: Arshad NT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 10:43:28 -0400

Foreign Language
Screening Test

Name

Arshad
NT    /  (91) 9947800568    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I am so sorry to learn that your order has not arrived. i
understand how frustrating this must be.

i've tracked your package via the U.S Postal service, and its currently listed
as a pending courier. if you'd like to keep track of your package's status, you
can visit this link:(link)

actually we have shipped your order on time and handed it over to courier
company the same day when the order was placed. we found that your order has
delayed because of your address as per the courier was wrong. please check your
address provided by you and we will take immediate action according to your
complaint.

please contact us directly if your package has not arrived by the redirected
date after fixing the problem. you can call us directly at 1235468.

once again i sincerely apologize for the inconvenience.

best,

Arshad NT

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer,

I sincerely apologize for the inconvenience theses issues may have caused you. I
have taken the liberty of refunding your subscription fee for this month. You
will continue to have full access to all features of our product.

It appears that the issues you experienced were caused during the period of
shifting the products.. Our team has identified the source of the issue and is
working actively to implement a fix. We estimate that the problem will be fully
resolved within the next two days and we must be replace the product. I'll reach
out directly to let you know as soon as your access is restored.

Please don't hesitate to contact us if you need further assistance. Thank you
for taking the time to provide us with valuable feedback.

Sincerely,