Subject: English Language Test - Shailendra Kumar Sahu
From: Shailendra Kumar Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 08:16:41 -0400

Foreign Language
Screening Test

Name

Shailendra
Kumar Sahu    /  (+91) 8130500306
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer ,

Hope you are doing well , you recently posted a order with us (ORDER
NO.2314)which was dispatched from our side on time but when our courier delivery
reached at the mentioned address they found that the mentioned address by you
does not match with the area that is mentioned and hence we would like you to
revert with the address again so that we can reach you with the least time and
deliver you the respective order .

Regards,

Shailendra Kumar Sahu

Customer Support Executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul ,

Hope you are doing well, We apologize for the inconvenience caused by us and
would make sure that such incident are not repeated again from our side .As per
your complaint we can understand that the product had various flaws and you want
us to replace it . We understand your concern and we have forwarded your case to
the concerned team and once we get a reply we would provide you the compensation
. We request you please share the images of the product for better understanding
the flaws in the product. Again we apologize from our side and we would be
waiting for your revert .

Looking forward for your reply on this E-mail .

Regards,

Shailendra Kumar Sahu

Customer support executive