Subject: Tech Support Candidate - Priyanshi NA
From: Priyanshi NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 13:39:34 -0400

Tech Support
Test

Name

Priyanshi
NA

E-mail

[email-masked]

Phone Number

(91) 7060855374

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Associate Technical support

28000

Previous
Employer 1

HCL

Associate Technical support

31 Jan

18000

Previous
Employer 2

The Judge Group

Recruiter

15
April

17000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First check whether Device is connected to
reliable internet connection

Check whether it works only when VPN is connected

Reboot system and check

Clear cache and cookies

Delete history

Reboot system now

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
bluetooth on mobile device

Search for the name (speaker) in the list which are ready to be connected

Tap on the device

Device paired

What according to you makes you a good candidate
for customer service or technical support job?

Excellent
communication skills

Empathize with user

Patience

Good listener

On a scale of 1 - 5 please rate your fluency in
spoken English

5